Long John

How to take care of your garments:

We want to pass on our knowledge so you can easily and comfortably care for your Wol Hide pieces. We believe that proper care can extend the life of your garments so you can get the best life out of them. Here are some of our suggested at-home methods for care.

Wol Hide creates easy wear for living in. Each piece is created with quality production focused on the craft of knitting, subtle details and textural elements. We use natural, organic and deadstock materials as much as possible with minimal dyeing or chemical processing, choosing fibers for how they wear on us and on the environment.

Started and run in Philadelphia by Leah D'Ambrosio who designs with a holistic approach. There is a thoughtful process behind each piece for how it will affect the environment, how it will interact with the wearer and how to make it garment that you want to keep forever.

We believe that to be a truly sustainable business, this means not only caring about the environment but to also care about people's lives. Those who are directly involved with our business as well as those who aren't. We vow to do our best as a business to make change for the better in this industry.

UK SHIPPING

£4.99 or £7.00 Our standard shipping is Royal Mail with an expected delivery of 2-5 working days. Purchases under £75 are eligible for £4.99 shipping and all purchases above this value are £7.00

£8.00 Express shipping is either by Royal Mail or DPD, depending on the order with an expected delivery of 1-2 working days, but generally is next day Monday-Friday. Please note that orders made after 1pm will not necessarily be processed until the following day although we always try.


INTERNATIONAL SHIPPING

For our International customers we currently have a flat fee of £20.00 for all shipments sent fully tracked and/or signed for depending on your countries options. Please allow 8-17 working days for delivery.

If your order is non-urgent please do email us at info@andmotherstore.com ahead of ordering in case we can find a helpful solution for smaller/lighter pieces.

All local custom taxes & duties will be the responsibility of the recipient and we can offer no guarantees on how long each local customs process will take. During any International customs process, duty fees may be charged upon receipt. We will not be able to advise on the likely value of these fees or offer any guarantees on which items or countries are exempt. Refusal of packages or failure to collect your parcel and pay any duties is not the responsibility of & Mother Store and will not result in a refund. The package will be considered abandoned by the courier.


RETURNS

Unfortunately we can't accept returns on any apothecary items, tonics & tinctures, or food items. Made to order garments or specified pre-order apparel are eligible for an exchange (+ shipping cost) or store credit only.

We hope that you love everything you buy from & Mother but if something isn't quite right we accept returns or exchanges on all other items, up to 10 days after purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also make sure you ask for proof of postage from the courier. 

Please contact us at info@andmotherstore.com if you would like to return or exchange an item.